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Andreas Spall (evolu.software)

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Info

For this you need two projects. One that contains the issues your customers should vote for and the second one has to be a service desk project.

Please note:
In order for your customers to see what they are voting for, these issues should be visible to them.
(see: https://support.atlassian.com/jira-cloud-administration/docs/allow-anonymous-access-to-projects/ or https://support.atlassian.com/jira-service-management-cloud/docs/give-jira-users-permission-to-view-service-project-issues/)

How to Use

  1. Create a JQL that returns the issues you want your customers to vote for (e.g. project = "VOICE" and resolution is EMPTY).

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  2. Open your Service Desk project, select Queues => Customers' Voice, insert the JQL, enable it using the toggle and click Save

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  3. Go to the portal for this service desk. Here you (and also your customers) can vote for these issues.

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  4. The votes are then displayed directly within the issue.

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