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  • Start/Create – starts an SLA, calculates the due date, and sets it to the running state

  • Pause – pauses a running SLA, the remaining runtime duration is calculated, and the state is then paused

  • Resume – restarts a paused SLA, based on the remaining runtime duration the due date is calculated, and the state is then running

  • Stop – ends an SLA, it is determined whether the due date was met, and the state is then stopped

  • Restart – starts an SLA, calculates the due date, and sets it to the running state.

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