...

• "When an item is created and the Status Column value is status value. The SLA must be SLA-Goal”Goal”

• "When an item is created and the Status Column value is status value. The SLA must be SLA-Goal and copy the due date into Column” Column”

For items, the specified goal should be used::

• "When an item is created use SLA with SLA-Goal for all other items”

• "When an item is created use SLA with SLA-Goal for all other items and copy the due date into Column” Column”

Pause / Resume

Through these automations, you can pause an ongoing SLA:

• "When status changes to something pause the SLA” SLA”

• "When status changes to something pause the SLA and clear Column” Column”

Through these automations, you can start a paused SLA:

• "When status changes to something Resume the SLA” SLA”

• "When status changes to something Resume SLA and copy due date into Column” Column”

Stop

Through these automations, you can stop an ongoing or paused SLA:

• "When status changes to something Stop the SLA” SLA”

• "When status changes to something Stop the SLA and copy current date into Column” Column”

• "When status changes from something to something Stop SLA” SLA”

• "When status changes from something to something Stop SLA and copy current date into Column” Column”

Restart

Through these automations, you can restart an ongoing, paused, or stopped SLA:

• “When status changes to something Restart the SLA” SLA”

• "When status changes to something Restart SLA and copy due date into Column” Column”