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Within the Automation Center, under the section Templates, you will see several of our SLA integration - Core templates displayed.

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In the following, we will show you how you can use these to start, pause, resume, stop, and restart an SLA. (Click here for more details about SLA States and transitions Getting Started Guide ):

Create (aka Start)

More than one Create Automation can be defined for an SLA.

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• "When an item is created use SLA with SLA-Goal for all other items”

• "When an item is created use SLA with SLA-Goal for all other items and copy the due date into Column”

Pause / Resume

Through these automations, you can pause an ongoing SLA:

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• "When status changes to something Resume the SLA”

• "When status changes to something Resume SLA and copy due date into Column”

Stop

Through these automations, you can stop an ongoing or paused SLA:

• "When status changes to something Stop the SLA”

• "When status changes to something Stop the SLA and copy current date into Column”

• "When status changes from something to something Stop SLA”

• "When status changes from something to something Stop SLA and copy current date into Column”

Restart

Through these automations, you can restart an ongoing, paused, or stopped SLA:

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