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Here, you can initialize the SLA settings and subsequently override predefined SLA settings.
Initialize SLA Settings
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To get you started as quickly as possible, we have created some data that can be imported via "Start process".
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· Germany - based on https://www.bmi.bund.de/DE/themen/verfassung/staatliche-symbole/nationale-feiertage/nationale-feiertage-node.html
· UK - based on https://www.gov.uk/bank-holidays
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To ensure that the workspace templates work without prior initialization, there are three SLA configurations that are always present.
These predefined SLAs are displayed as SLAs within the automation.
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You can override them within "Get started".
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