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You may know that Issue Forms for Confluence does not support the customer portal configuration of the project type "Service Desk".
You can use the "Issue Form - create form", if you follow the Step-by-step guide.


  1. Change the Permission Scheme (must be done by a Jira Administrator).

    1. Grant the permission "Crate Create Issue" to "Application role - Any logged in User".

    2. Grant the permission "Browse Projects" to "Reporter".

  2. Change the Screens (only required for version < 2.1.0 and must be done by a Jira Administrator).

    1. Remove the Field "Request participants" from the issue create screens of the project.

  3. Now you can use the "Issue Forms - create form". The form will be shown to all users who have the permission to login to Jira.