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What is Customer' Voice for Jira

Customer' Voice lets your customers vote for your Jira issues without consuming a license.

For this you need two projects. One that contains the issues your customers should vote for and the second one has to be a service desk project.

How to Use

  1. Create a JQL that returns the issues you want your customers to vote for (e.g. project = "VOICE" and resolution is EMPTY).

  2. Open your Service Desk project, select Queues => Customers' Voice, insert the JQL and click Save

  3. Go to the portal for this service desk. Here you (and also your customers) can vote for these issues.

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