How to use our Time to Resolution integrations within Board automation

Watch our video for a brief introduction:

https://www.youtube.com/watch?v=7TIHwg9vCiQ

Within the Automation Center, under the section Templates, you will see several of our SLA - Time to Resolution templates displayed.

In the following, we will show you how you can use these integrations to monitor the Time to Resolution as time progresses.

• The time from the creation to the resolution of an item can be calculated using the following template.
  "When status changes to something calculate Time to Resolution based on Calendar. Save it as Time Unit into Column”
  You can specify the following parameters:

  • The status transition which is to be interpreted as the resolution of an item.

  • The Calendar with its working times and days off to calculate the actual time from creation to resolution

  • The Time Unit to get the time span as days, hours, minutes or seconds

  • The Column in which the time span should be saved

• The time from a specific start date to the completion of an item can be calculated using the following template.
  "When status changes to something calculate Time to Resolution based on Start Date and Calendar. Save it as Time Unit into Column”
  You can specify the following parameters:

  • The status transition which is to be interpreted as the resolution of an item.

  • The Start Date column which is used as the start date. If the item does not have a value for this column, the item creation date is used

  • The Calendar with its working times and days off to calculate the actual time from start date to resolution

  • The Time Unit to get the time span as days, hours, minutes or seconds

  • The Column in which the time span should be saved