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How to change ongoing SLAs for an item manually

How to change ongoing SLAs for an item manually

You can find a step-by-step to open the SLA View here

How to - Activate the SLA View

As a Board Owner, you can interact with the ongoing SLAs.

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Start and change the state of an SLA

In case there is no integration defined for the board that starts one or more SLAs, you can start an SLA yourself.

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  1. To do so, press the Attach SLA button

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  2. Next, select the SLA and SLA - Goal and click Attach

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  3. The SLA is then started and you can change the status using More Actions

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Change SLA

To use this functionality, you need an SLA Plus license.

  1. To do so, press the Change SLA button

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  2. Next, select the SLA and SLA - Goal and click Update

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