{
"id": "evolu.software-incident-record",
"name": "Incident Record",
"description": "",
"metadata": {
"created": "2021-01-01T01:01:01.000+0000",
"updated": "20222023-0803-15T0124T01:01:01.000+0000",
"creator": {
"id": "evolu.software"
},
"updater": {
"id": "evolu.software"
},
"template" : {
"id" : "${cid}-${tid}-${yyyy-mm-dd}",
"name" : "Incident Record ${cid} ${yyyy-mm-dd}"
},
"version": 34
},
"section": [
{
"id": "general-incident-information",
"name": "General Incident Information",
"description": "",
"field": [
{
"id": "date",
"name": "Date",
"description": "Date and time of the incident"
},
{
"id": "source",
"description": "How was the incident brought to our attention?",
"name": "Source"
},
{
"id": "agentstatus",
"description": "",
"name": "Service Desk agentStatus"
},
{
"id": "reporteragent",
"description": "",
"name": "ReporterService Desk agent"
},
{
"id": "callback-methodreporter",
"description": "How can we reach the reporter?",
"name": "Callback methodReporter"
}
,
] },
{
{ "id": "symptomscallback-method",
" "description": "How can we reach the reporter?",
"name": "Callback method"Description
of symptoms", }
"field": [ ]
},
{ {
"id": "descriptionsymptoms",
"description": "Affected users, locations and/or business areas",
"name""name": "Description of symptoms",
"field": [
},
{
"id": "affected-servicedescription",
"description": "Affected users, locations and/or business areas",
"name": "Affected service(s)Description"
},
{
"id": "priorityaffected-services",
"description": "",
"name": "Incident priorityAffected service(s)"
},
{
"id": "related-cisscore",
"descriptionname": "Primary Configuration Items (CIs) affected by the IncidentPriority Score",
"namedescription": "Related CIs"
},
{
"id": "categoryimpact",
"descriptionname": "Impact",
"namedescription": "Incident category"
},
{
"id": "related-incident-recordsurgency",
"descriptionname": "Urgency"If,
a similar outstanding Incident exists, to which the new Incident is able to be attributed","description": ""
"name": "Related Incident Records"
},
{
"id": "related-problem-recordscis",
"description": "IfPrimary anyConfiguration outstandingItems Problems exist, to which the new Incident is able to be attributed(CIs) affected by the Incident",
"name": "Related Problem RecordsCIs"
},
] {
}, { "id": "conclusioncategory",
"description": "",
"name": "ConclusionIncident category",
"field": [ },
{
"id": "solutionrelated-incident-records",
"description": "",If a similar outstanding Incident exists, to which the new Incident "name": "Solution"
is able to be attributed",
"name": "Related Incident Records"
},
{
"id": "identifiedrelated-problem-problemsrecords",
"description": "If theany Incidentoutstanding isProblems likelyexist, to recurwhich andthe preventivenew actionIncident is necessary able to be attributed",
"name": "IdentifiedRelated Problem ProblemsRecords"
},
]
{ },
{
"id": "customer-feedbackconclusion",
"description": "Is",
the Incident resolved from the customer’s/user’s point of view? "name": "Conclusion",
"field": [
"name": "Customer feedback" {
} ]"id": "solution",
} ], "datadescription": {"",
"datename": "Solution"
},
{
"typeid": "datetimeidentified-problems",
"valuedescription": ""
}If the Incident is likely to recur and preventive action is necessary",
"name": "Identified Problems"
},
{
"id": "customer-feedback",
"description": "Is the Incident resolved from the customer’s/user’s point of view?",
"name": "Customer feedback"
}
]
}
],
"data": {
"date": {
"type": "datetime",
"value": ""
},
"source": {
"type": "select-single",
"allowedValues": [
{
"id": "Email",
"name": "Email",
"lozenge": {
"appearance": "removed",
"bold": true
}
},
{
"id": "Telephone",
"name": "Telephone",
"lozenge": {
"appearance": "moved",
"bold": true
}
},
{
"id": "monitoring",
"name": "Event monitoring system",
"lozenge": {
"appearance": "success",
"bold": true
}
},
{
"id": "portal",
"name": "Intranet portal",
"lozenge": {
"appearance": "success",
"bold": false
}
}
],
"value": {}
},
"status": {
"type": "select-single",
"allowedValues": [
{
"name": "Open",
"lozenge": {
"appearance": "default",
"source": { "typebold": "select-single",true
"allowedValues": [ }
{ },
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"name": "EmailIn Progress",
"lozenge": {
"appearance": "removedinprogress",
"bold": true
}
},
{
"id": "Telephone",
"name": "TelephoneDone",
"lozenge": {
"appearance": "movedsuccess",
"bold": true
}
},
],
{ "id"value": "monitoring",{}
},
"nameagent": "Event monitoring system",{
"lozengetype": {
"user-single",
"appearancevalue": "success",
},
"boldreporter": {
true "type": "user-single",
} "value": ""
},
"callback-method": {
"idtype": "portaltext",
"namevalue": "Intranet portal",
},
"lozengedescription": {
"appearancetype": "successmarkdown",
"boldvalue": false""
},
}"affected-services": {
"type": "link",
} ]"value": "",
"valueconfig": {}
}, "ctype": "agentcurrent":,
{ "typetemplateIds": ["user-single",
evolu.software-service-entry"]
"value": "" }
},
"reporterurgency": {
"type": "user-singlerating",
"valueallowedValues": [
"" }, {
"callback-method": { "typename": "textLow",
"valueicon": "dot-green",
}, "descriptionvalue": 3
{ "type": "markdown",
"value": "" },
}, {
"affected-service": { "typename": "textMedium",
"valueicon": "dot-yellow",
}, "priorityvalue": 2
{ "type": "select-single", },
{
"allowedValues": [ {"name": "High",
"idicon": "highdot-red",
"namevalue": "High",1
}
"lozenge": { ],
"appearancevalue": "removed"
},
"impact": {
"boldtype": true"rating",
"allowedValues": [
} {
}, {"name": "Low",
"idicon": "mediumdot-green",
"namevalue": "Medium",3
},
"lozenge": { {
"appearancename": "movedMedium",
"icon": "bolddot-yellow":,
true "value": }2
},
{
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"nameicon": "dot-red",
"Lowvalue",: 1
}
"lozenge": { ],
"appearancevalue": "success"
},
"score": {
"boldtype": true"calculated",
"value": "",
} "config": {
} "calc": "urgency ],impact *"
"value": {}
},
"related-cis": {
"type": "text",
"value": ""
},
"category": {
"type": "markdown",
"value": ""
},
"related-incident-records": {
"type": "text",
"value": ""
},
"related-problem-records": {
"type": "text",
"value": ""
},
"related issue": {
"type": "text",
"value": ""
},
"identified-problems": {
"type": "markdown",
"value": ""
},
"solution": {
"type": "markdown",
"value": ""
},
"customer-feedback": {
"type": "markdown",
"value": ""
}
}
}
|
