ITIL - Incident Record

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Data Forms templates - How to export and import templates | Import templates
{
  "id": "evolu.software-incident-record",
  "name": "Incident Record",
  "description": "",
  "metadata": {
    "created": "2021-01-01T01:01:01.000+0000",
    "updated": "2023-03-24T01:01:01.000+0000",
    "creator": {
      "id": "evolu.software"
    },
    "updater": {
      "id": "evolu.software"
    },
    "template": {
      "id": "${cid}-${tid}-${yyyy-mm-dd}",
      "name": "Incident Record ${cid} ${yyyy-mm-dd}"
    },
    "version": 4
  },
  "section": [
    {
      "id": "general-incident-information",
      "name": "General Incident Information",
      "description": "",
      "field": [
        {
          "id": "date",
          "name": "Date",
          "description": "Date and time of the incident"
        },
        {
          "id": "source",
          "description": "How was the incident brought to our attention?",
          "name": "Source"
        },
        {
          "id": "status",
          "description": "",
          "name": "Status"
        },
        {
          "id": "agent",
          "description": "",
          "name": "Service Desk agent"
        },
        {
          "id": "reporter",
          "description": "",
          "name": "Reporter"
        },
        {
          "id": "callback-method",
          "description": "How can we reach the reporter?",
          "name": "Callback method"
        }
      ]
    },
    {
      "id": "symptoms",
      "description": "",
      "name": "Description of symptoms",
      "field": [
        {
          "id": "description",
          "description": "Affected users, locations and/or business areas",
          "name": "Description"
        },
        {
          "id": "affected-services",
          "description": "",
          "name": "Affected service(s)"
        },
        {
          "id": "score",
          "name": "Priority Score",
          "description": ""
        },
        {
          "id": "impact",
          "name": "Impact",
          "description": ""
        },
        {
          "id": "urgency",
          "name": "Urgency",
          "description": ""
        },
        {
          "id": "related-cis",
          "description": "Primary Configuration Items (CIs) affected by the Incident",
          "name": "Related CIs"
        },
        {
          "id": "category",
          "description": "",
          "name": "Incident category"
        },
        {
          "id": "related-incident-records",
          "description": "If a similar outstanding Incident exists, to which the new Incident is able to be attributed",
          "name": "Related Incident Records"
        },
        {
          "id": "related-problem-records",
          "description": "If any outstanding Problems exist, to which the new Incident is able to be attributed",
          "name": "Related Problem Records"
        }
      ]
    },
    {
      "id": "conclusion",
      "description": "",
      "name": "Conclusion",
      "field": [
        {
          "id": "solution",
          "description": "",
          "name": "Solution"
        },
        {
          "id": "identified-problems",
          "description": "If the Incident is likely to recur and preventive action is necessary",
          "name": "Identified Problems"
        },
        {
          "id": "customer-feedback",
          "description": "Is the Incident resolved from the customer’s/user’s point of view?",
          "name": "Customer feedback"
        }
      ]
    }
  ],
  "data": {
    "date": {
      "type": "datetime",
      "value": ""
    },
    "source": {
      "type": "select-single",
      "allowedValues": [
        {
          "id": "Email",
          "name": "Email",
          "lozenge": {
            "appearance": "removed",
            "bold": true
          }
        },
        {
          "id": "Telephone",
          "name": "Telephone",
          "lozenge": {
            "appearance": "moved",
            "bold": true
          }
        },
        {
          "id": "monitoring",
          "name": "Event monitoring system",
          "lozenge": {
            "appearance": "success",
            "bold": true
          }
        },
        {
          "id": "portal",
          "name": "Intranet portal",
          "lozenge": {
            "appearance": "success",
            "bold": false
          }
        }
      ],
      "value": {}
    },
    "status": {
      "type": "select-single",
      "allowedValues": [
        {
          "name": "Open",
          "lozenge": {
            "appearance": "default",
            "bold": true
          }
        },
        {
          "name": "In Progress",
          "lozenge": {
            "appearance": "inprogress",
            "bold": true
          }
        },
        {
          "name": "Done",
          "lozenge": {
            "appearance": "success",
            "bold": true
          }
        }
      ],
      "value": {}
    },
    "agent": {
      "type": "user-single",
      "value": ""
    },
    "reporter": {
      "type": "user-single",
      "value": ""
    },
    "callback-method": {
      "type": "text",
      "value": ""
    },
    "description": {
      "type": "markdown",
      "value": ""
    },
    "affected-services": {
      "type": "link",
      "value": "",
      "config": {
        "ctype": "current",
        "templateIds": ["evolu.software-service-entry"]
      }
    },
    "urgency": {
      "type": "rating",
      "allowedValues": [
        {
          "name": "Low",
          "icon": "dot-green",
          "value": 3
        },
        {
          "name": "Medium",
          "icon": "dot-yellow",
          "value": 2
        },
        {
          "name": "High",
          "icon": "dot-red",
          "value": 1
        }
      ],
      "value": ""
    },
    "impact": {
      "type": "rating",
      "allowedValues": [
        {
          "name": "Low",
          "icon": "dot-green",
          "value": 3
        },
        {
          "name": "Medium",
          "icon": "dot-yellow",
          "value": 2
        },
        {
          "name": "High",
          "icon": "dot-red",
          "value": 1
        }
      ],
      "value": ""
    },
    "score": {
      "type": "calculated",
      "value": "",
      "config": {
        "calc": "urgency impact *"
      }
    },
    "related-cis": {
      "type": "text",
      "value": ""
    },
    "category": {
      "type": "markdown",
      "value": ""
    },
    "related-incident-records": {
      "type": "text",
      "value": ""
    },
    "related-problem-records": {
      "type": "text",
      "value": ""
    },
    "related issue": {
      "type": "text",
      "value": ""
    },
    "identified-problems": {
      "type": "markdown",
      "value": ""
    },
    "solution": {
      "type": "markdown",
      "value": ""
    },
    "customer-feedback": {
      "type": "markdown",
      "value": ""
    }
  }
}