ITIL - Request for Change

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{
  "id": "evolu.software-request-for-change",
  "name": "Request for Change",
  "description": "",
  "metadata": {
    "created": "2021-01-01T01:01:01.000Z",
    "updated": "2024-04-17T01:01:01.000Z",
    "creator": {
      "id": "evolu.software"
    },
    "updater": {
      "id": "evolu.software"
    },
    "template": {
      "id": "${cid}-${tid}-${yyyy-mm-dd}",
      "name": "Request for Change ${cid} ${yyyy-mm-dd}"
    },
    "version": 4
  },
  "section": [
    {
      "id": "general-information",
      "name": "General Information",
      "description": "",
      "field": [
        {
          "id": "submission-date",
          "name": "Submission Date",
          "description": ""
        },
        {
          "id": "owner",
          "name": "Owner",
          "description": "Change Owner"
        },
        {
          "id": "score",
          "name": "Priority Score",
          "description": ""
        },
        {
          "id": "description",
          "name": "Description",
          "description": "Describe the time schedule, required personnel resources and the estimated work effort and index of additional supporting documents"
        }
      ]
    },
    {
      "id": "details",
      "name": "Details",
      "description": "",
      "field": [
        {
          "id": "impact",
          "name": "Impact",
          "description": ""
        },
        {
          "id": "urgency",
          "name": "Urgency",
          "description": ""
        },
        {
          "id": "link-changes",
          "name": "Related Change(s)",
          "description": ""
        },
        {
          "id": "reason",
          "name": "Reason",
          "description": "What it the reason for implementing this change and what are the consequences if the Change is not implemented"
        },
        {
          "id": "analysis",
          "name": "Analysis",
          "description": "Business areas on the client-side affected by the Change. List if services affected by the Change. Are there any Problem Records triggering this RFC"
        }
      ]
    },
    {
      "id": "risks-of-change",
      "name": "Risks during the implementation of the Change",
      "description": "",
      "field": [
        {
          "id": "risk-analysis",
          "name": "Risk analysis",
          "description": "What are the identified risks and what are the countermeasures?"
        },
        {
          "id": "back-out-strategy",
          "name": "Back-out strategy",
          "description": "in case of a failed Change implementation"
        }
      ]
    },
    {
      "id": "approval-or-rejection",
      "name": "Approval or rejection",
      "description": "",
      "field": [
        {
          "id": "approvers",
          "name": "Approvers",
          "description": "Individuals responsible for the approval of the Change"
        },
        {
          "id": "priority-by-change-management",
          "name": "Priority assigned by Change Management",
          "description": ""
        },
        {
          "id": "decision-date",
          "name": "Date",
          "description": ""
        },
        {
          "id": "decision",
          "name": "Decision",
          "description": ""
        },
        {
          "id": "decision-comment",
          "name": "Decision comment",
          "description": "Explanation of why the Change was rejected or what restrictions exist."
        }
      ]
    }
  ],
  "data": {
    "submission-date": {
      "type": "date",
      "value": ""
    },
    "owner": {
      "type": "user-single",
      "value": ""
    },
    "description": {
      "type": "markdown",
      "value": ""
    },
    "link-changes": {
      "type": "textarea",
      "value": ""
    },
    "reason": {
      "type": "markdown",
      "value": ""
    },
    "analysis": {
      "type": "markdown",
      "value": ""
    },
    "risk-analysis": {
      "type": "markdown",
      "value": ""
    },
    "back-out-strategy": {
      "type": "markdown",
      "value": ""
    },
    "decision": {
      "type": "select-single",
      "allowedValues": [
        {
          "name": "Approved",
          "lozenge": {
            "appearance": "success",
            "bold": true
          }
        },
        {
          "name": "Rejected",
          "lozenge": {
            "appearance": "removed",
            "bold": true
          }
        }
      ],
      "value": ""
    },
    "decision-date": {
      "type": "date",
      "value": ""
    },
    "approvers": {
      "type": "user-multi",
      "value": ""
    },
    "priority-by-change-management": {
      "type": "select-single",
      "allowedValues": [
        {
          "name": "High",
          "icon": "chevron-up"
        },
        {
          "name": "Medium",
          "icon": "chevron-up-down"
        },
        {
          "name": "Low",
          "icon": "chevron-down"
        }
      ],
      "value": ""
    },
    "decision-comment": {
      "type": "markdown",
      "value": ""
    },
    "urgency": {
      "type": "rating",
      "allowedValues": [
        {
          "name": "Low",
          "icon": "dot-green",
          "value": 3
        },
        {
          "name": "Medium",
          "icon": "dot-yellow",
          "value": 2
        },
        {
          "name": "High",
          "icon": "dot-red",
          "value": 1
        }
      ],
      "value": ""
    },
    "impact": {
      "type": "rating",
      "allowedValues": [
        {
          "name": "Low",
          "icon": "dot-green",
          "value": 3
        },
        {
          "name": "Medium",
          "icon": "dot-yellow",
          "value": 2
        },
        {
          "name": "High",
          "icon": "dot-red",
          "value": 1
        }
      ],
      "value": ""
    },
    "score": {
      "type": "calculated",
      "value": "",
      "config": {
        "calc": "urgency impact *"
      }
    },
    "link-change": {
      "type": "link",
      "value": "",
      "config": {
        "ctype": "current",
        "templateIds": ["evolu.software-request-for-change"]
      }
    }
  }
}
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ITIL - Request for Change

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