ITIL - Service Entry

This is what the template looks like as a data form.

 

We show you how to import this template here:
https://aevolu.atlassian.net/wiki/spaces/DFC/pages/2368667649/Data+Forms+templates+-+How+to+export+and+import+templates#Import-templates

{ "id": "evolu.software-service-entry", "name": "Service Entry", "description": "", "metadata": { "created": "2021-01-01T01:01:01.000+0000", "updated": "2022-08-15T01:01:01.000+0000", "creator": { "id": "evolu.software" }, "updater": { "id": "evolu.software" }, "template" : { "id" : "${cid}-${tid}-${yyyy-mm-dd}", "name" : "Service Entry ${cid} ${yyyy-mm-dd}" }, "version": 2 }, "section": [ { "id": "general-information", "name": "General Information", "description": "", "field": [ { "id": "lifecycle-status", "name": "Lifecycle status", "description": "Current lifecycle status of the service" }, { "id": "service-type", "name": "Service Type", "description": "Customer-facing service is a service with direct contact to the customer. While a supporting/technical service is invisible to customers and is used to support customer-facing services" }, { "id": "owner", "name": "Owner", "description": "Service Owner" } ] }, { "id": "contacts-procedures", "name": "Contacts and procedures", "description": "Contacts and procedures for signing up to the service", "field": [ { "id": "manager", "name": "Manager", "description": "Responsible Service Level Manager" }, { "id": "procedure", "name": "Procedure", "description": "Procedure for signing up" } ] }, { "id": "desired-outcome-information", "name": "Description / desired customer outcome", "description": "", "field": [ { "id": "description", "name": "Description", "description": "Value added from a business point of view. Business processes / activities on the customer side supported by the service." }, { "id": "analysis", "name": "Analysis", "description": "Desired outcome in terms of utility and warranty" } ] }, { "id": "dependencies", "name": "Dependencies", "description": "", "field": [ { "id": "link-depends", "name": "Required Configuration Items / Infrastructure Services", "description": "Configuration Items / Infrastructure Services on which this service depends" }, { "id": "link-supported", "name": "Supported Infrastructure Services", "description": "Other Infrastructure Services which depend on this service" } ] } ], "data": { "lifecycle-status": { "type": "select-single", "allowedValues": [ { "name": "Proposed", "lozenge": { "appearance": "removed", "bold": true } }, { "name": "Defined", "lozenge": { "appearance": "removed", "bold": false } }, { "name": "Chartered", "lozenge": { "appearance": "moved", "bold": true } }, { "name": "Designed", "lozenge": { "appearance": "moved", "bold": false } }, { "name": "Built", "lozenge": { "appearance": "new", "bold": true } }, { "name": "Tested", "lozenge": { "appearance": "new", "bold": false } }, { "name": "Released", "lozenge": { "appearance": "success", "bold": true } }, { "name": "Operational", "lozenge": { "appearance": "success", "bold": true } }, { "name": "Retired", "lozenge": { "appearance": "success", "bold": false } } ], "value": "" }, "service-type": { "type": "select-single", "allowedValues": [ { "name": "Customer-facing service", "lozenge": { "appearance": "success", "bold": true } }, { "name": "supporting/technical service", "lozenge": { "appearance": "success", "bold": false } } ], "value": "" }, "owner": { "type": "user-single", "value": "" }, "manager": { "type": "user-single", "value": "" }, "procedure": { "type": "markdown", "value": "" }, "description": { "type": "markdown", "value": "" }, "analysis": { "type": "markdown", "value": "" }, "link-depends": { "type": "link", "value": "", "config": { "ctype": "current", "templateIds": ["evolu.software-configuration-item","evolu.software-service-entry"] } }, "link-supported": { "type": "link", "value": "", "config": { "ctype": "current", "templateIds": ["evolu.software-service-entry"] } } } }