You can try the following, if something that is pictured and described here is not visible on your screen:
Make sure that our app is installed
Perform the configurations described here: Score first-time-use instructions
Open your Board
Click on “Start conversation” and select the “Score” Tab
Click on “Settings”, select “Change Template” and click “Go to App Settings”
Select “RICE (item-score-rice)“ within the “Get started“ Tab
Select the “Templates” Tab and verify that are “Default” and “Item Score RICE” templates are available.
Close the SettingsYou can now change the template
You can also edit the tempate. How to edit the current Score template