Troubleshooting - the connection to JIRA
- Andreas Spall (evolu.software)
- Julia Çam (evolu.software)
- Former user (Deleted)
Problem
The macro dialog shows you the following message:
Jira connect error
Invalid credentials, check settings (maybe no OAuth with impersonation?).
Solution
Check the Application Link configuration.
Before you begin: To check the Application Link configuration, you must log in with Confluence Admin permissions.
- Click the cog icon at top right of the screen and select Confluence Admin.
The Administration Console is displayed. - In the Administration section, click Application Links
- The List must contain one Application Link to a JIRA instance
- Click the edit icon
- The Outgoing/Incoming Connections should be "OAuth (impersonation)" (At least the Outgoing/Incoming Connections must be "OAuth")
Problem
The macro dialog shows you the error code: 1
Solution
Check the Application Link configuration.
Before you begin: To check the Application Link configuration, you must log in with Confluence Admin permissions.
- Click the cog icon at top right of the screen and select Confluence Admin.
The Administration Console is displayed. - In the Administration section, click Application Links
- The List must contain one Application Link to a JIRA instance
- Click the edit icon
- The Outgoing/Incoming Connections should be "OAuth (impersonation)" (At least the Outgoing/Incoming Connections must be "OAuth")
Problem
The macro-dialog shows you the error code: 2
Solution
The Jira instance can't be reached. Consult your Confluence administrator to check the connection and the Application Link between Confluence and Jira.
Before you begin: To check the Application Link configuration, you must log in with Confluence Admin permissions.
- Click the cog icon at top right of the screen and select Confluence Admin.
The Administration Console is displayed. - In the Administration section, click Application Links
- The List must contain one Application Link to a JIRA instance
- Click the edit icon
- The Outgoing/Incoming Connections should be "OAuth (impersonation)" (At least the Outgoing/Incoming Connections must be "OAuth")
Problem
The macro dialog shows you the error code: 3
Solution
Follow the link Login & Approve and grant Confluence the required permissions (this solution is avaiable since version 2.4.2).
Check the Application Link configuration.
Before you begin: To check the Application Link configuration, you must log in with Confluence Admin permissions.
- Click the cog icon at top right of the screen and select Confluence Admin.
The Administration Console is displayed. - In the Administration section, click Application Links
- The List must contain one Application Link to a JIRA instance
- Click the edit icon
- The Outgoing/Incoming Connections should be "OAuth (impersonation)" (At least the Outgoing/Incoming Connections must be "OAuth")
Problem
The macro dialog or the macro shows you the following message:
Jira connect error
Jira down.
or
Can't render the macro 'Issue Forms - create form'
Jira (My Jira) is not responding.
Solution
The Jira instance can't be reached. Consult your Confluence administrator to check the connection and the Application Link between Confluence and Jira.
Before you begin: To check the Application Link configuration, you must log in with Confluence Admin permissions.
- Click the cog icon at top right of the screen and select Confluence Admin.
The Administration Console is displayed. - In the Administration section, click Application Links
- The List must contain one Application Link to a JIRA instance
- Click the edit icon
- The Outgoing/Incoming Connections should be "OAuth (impersonation)" (At least the Outgoing/Incoming Connections must be "OAuth")