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Troubleshooting - the connection to JIRA

Troubleshooting - the connection to JIRA

Oct 24, 2019

Problem

The macro dialog shows you the following message:

Jira connect error

Invalid credentials, check settings (maybe no OAuth with impersonation?).

Solution

Check the Application Link configuration.

Problem

The macro dialog shows you the error code: 1 

Solution

Check the Application Link configuration.

Problem

The macro-dialog shows you the error code: 2

Solution

The Jira instance can't be reached. Consult your Confluence administrator to check the connection and the Application Link between Confluence and Jira.

Problem

The macro dialog shows you the error code: 3

Solution

Follow the link Login & Approve and grant Confluence the required permissions (this solution is avaiable since version 2.4.2).

Check the Application Link configuration.

Problem

The macro dialog or the macro shows you the following message:

Jira connect error

Jira down.

or

Can't render the macro 'Issue Forms - create form'

Jira (My Jira) is not responding.

Solution

The Jira instance can't be reached. Consult your Confluence administrator to check the connection and the Application Link between Confluence and Jira.