ITIL - Request for Change
This is what the template looks like as a data form.
{
"id": "evolu.software-request-for-change",
"name": "Request for Change",
"description": "",
"metadata": {
"created": "2021-01-01T01:01:01.000Z",
"updated": "2024-04-17T01:01:01.000Z",
"creator": {
"id": "evolu.software"
},
"updater": {
"id": "evolu.software"
},
"template": {
"id": "${cid}-${tid}-${yyyy-mm-dd}",
"name": "Request for Change ${cid} ${yyyy-mm-dd}"
},
"version": 4
},
"section": [
{
"id": "general-information",
"name": "General Information",
"description": "",
"field": [
{
"id": "submission-date",
"name": "Submission Date",
"description": ""
},
{
"id": "owner",
"name": "Owner",
"description": "Change Owner"
},
{
"id": "score",
"name": "Priority Score",
"description": ""
},
{
"id": "description",
"name": "Description",
"description": "Describe the time schedule, required personnel resources and the estimated work effort and index of additional supporting documents"
}
]
},
{
"id": "details",
"name": "Details",
"description": "",
"field": [
{
"id": "impact",
"name": "Impact",
"description": ""
},
{
"id": "urgency",
"name": "Urgency",
"description": ""
},
{
"id": "link-changes",
"name": "Related Change(s)",
"description": ""
},
{
"id": "reason",
"name": "Reason",
"description": "What it the reason for implementing this change and what are the consequences if the Change is not implemented"
},
{
"id": "analysis",
"name": "Analysis",
"description": "Business areas on the client-side affected by the Change. List if services affected by the Change. Are there any Problem Records triggering this RFC"
}
]
},
{
"id": "risks-of-change",
"name": "Risks during the implementation of the Change",
"description": "",
"field": [
{
"id": "risk-analysis",
"name": "Risk analysis",
"description": "What are the identified risks and what are the countermeasures?"
},
{
"id": "back-out-strategy",
"name": "Back-out strategy",
"description": "in case of a failed Change implementation"
}
]
},
{
"id": "approval-or-rejection",
"name": "Approval or rejection",
"description": "",
"field": [
{
"id": "approvers",
"name": "Approvers",
"description": "Individuals responsible for the approval of the Change"
},
{
"id": "priority-by-change-management",
"name": "Priority assigned by Change Management",
"description": ""
},
{
"id": "decision-date",
"name": "Date",
"description": ""
},
{
"id": "decision",
"name": "Decision",
"description": ""
},
{
"id": "decision-comment",
"name": "Decision comment",
"description": "Explanation of why the Change was rejected or what restrictions exist."
}
]
}
],
"data": {
"submission-date": {
"type": "date",
"value": ""
},
"owner": {
"type": "user-single",
"value": ""
},
"description": {
"type": "markdown",
"value": ""
},
"link-changes": {
"type": "textarea",
"value": ""
},
"reason": {
"type": "markdown",
"value": ""
},
"analysis": {
"type": "markdown",
"value": ""
},
"risk-analysis": {
"type": "markdown",
"value": ""
},
"back-out-strategy": {
"type": "markdown",
"value": ""
},
"decision": {
"type": "select-single",
"allowedValues": [
{
"name": "Approved",
"lozenge": {
"appearance": "success",
"bold": true
}
},
{
"name": "Rejected",
"lozenge": {
"appearance": "removed",
"bold": true
}
}
],
"value": ""
},
"decision-date": {
"type": "date",
"value": ""
},
"approvers": {
"type": "user-multi",
"value": ""
},
"priority-by-change-management": {
"type": "select-single",
"allowedValues": [
{
"name": "High",
"icon": "chevron-up"
},
{
"name": "Medium",
"icon": "chevron-up-down"
},
{
"name": "Low",
"icon": "chevron-down"
}
],
"value": ""
},
"decision-comment": {
"type": "markdown",
"value": ""
},
"urgency": {
"type": "rating",
"allowedValues": [
{
"name": "Low",
"icon": "dot-green",
"value": 3
},
{
"name": "Medium",
"icon": "dot-yellow",
"value": 2
},
{
"name": "High",
"icon": "dot-red",
"value": 1
}
],
"value": ""
},
"impact": {
"type": "rating",
"allowedValues": [
{
"name": "Low",
"icon": "dot-green",
"value": 3
},
{
"name": "Medium",
"icon": "dot-yellow",
"value": 2
},
{
"name": "High",
"icon": "dot-red",
"value": 1
}
],
"value": ""
},
"score": {
"type": "calculated",
"value": "",
"config": {
"calc": "urgency impact *"
}
},
"link-change": {
"type": "link",
"value": "",
"config": {
"ctype": "current",
"templateIds": ["evolu.software-request-for-change"]
}
}
}
}