ITIL - Request for Change

This is what the template looks like as a data form.

 

image-20240417-193710.png

 

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{ "id": "evolu.software-request-for-change", "name": "Request for Change", "description": "", "metadata": { "created": "2021-01-01T01:01:01.000Z", "updated": "2024-04-17T01:01:01.000Z", "creator": { "id": "evolu.software" }, "updater": { "id": "evolu.software" }, "template": { "id": "${cid}-${tid}-${yyyy-mm-dd}", "name": "Request for Change ${cid} ${yyyy-mm-dd}" }, "version": 4 }, "section": [ { "id": "general-information", "name": "General Information", "description": "", "field": [ { "id": "submission-date", "name": "Submission Date", "description": "" }, { "id": "owner", "name": "Owner", "description": "Change Owner" }, { "id": "score", "name": "Priority Score", "description": "" }, { "id": "description", "name": "Description", "description": "Describe the time schedule, required personnel resources and the estimated work effort and index of additional supporting documents" } ] }, { "id": "details", "name": "Details", "description": "", "field": [ { "id": "impact", "name": "Impact", "description": "" }, { "id": "urgency", "name": "Urgency", "description": "" }, { "id": "link-changes", "name": "Related Change(s)", "description": "" }, { "id": "reason", "name": "Reason", "description": "What it the reason for implementing this change and what are the consequences if the Change is not implemented" }, { "id": "analysis", "name": "Analysis", "description": "Business areas on the client-side affected by the Change. List if services affected by the Change. Are there any Problem Records triggering this RFC" } ] }, { "id": "risks-of-change", "name": "Risks during the implementation of the Change", "description": "", "field": [ { "id": "risk-analysis", "name": "Risk analysis", "description": "What are the identified risks and what are the countermeasures?" }, { "id": "back-out-strategy", "name": "Back-out strategy", "description": "in case of a failed Change implementation" } ] }, { "id": "approval-or-rejection", "name": "Approval or rejection", "description": "", "field": [ { "id": "approvers", "name": "Approvers", "description": "Individuals responsible for the approval of the Change" }, { "id": "priority-by-change-management", "name": "Priority assigned by Change Management", "description": "" }, { "id": "decision-date", "name": "Date", "description": "" }, { "id": "decision", "name": "Decision", "description": "" }, { "id": "decision-comment", "name": "Decision comment", "description": "Explanation of why the Change was rejected or what restrictions exist." } ] } ], "data": { "submission-date": { "type": "date", "value": "" }, "owner": { "type": "user-single", "value": "" }, "description": { "type": "markdown", "value": "" }, "link-changes": { "type": "textarea", "value": "" }, "reason": { "type": "markdown", "value": "" }, "analysis": { "type": "markdown", "value": "" }, "risk-analysis": { "type": "markdown", "value": "" }, "back-out-strategy": { "type": "markdown", "value": "" }, "decision": { "type": "select-single", "allowedValues": [ { "name": "Approved", "lozenge": { "appearance": "success", "bold": true } }, { "name": "Rejected", "lozenge": { "appearance": "removed", "bold": true } } ], "value": "" }, "decision-date": { "type": "date", "value": "" }, "approvers": { "type": "user-multi", "value": "" }, "priority-by-change-management": { "type": "select-single", "allowedValues": [ { "name": "High", "icon": "chevron-up" }, { "name": "Medium", "icon": "chevron-up-down" }, { "name": "Low", "icon": "chevron-down" } ], "value": "" }, "decision-comment": { "type": "markdown", "value": "" }, "urgency": { "type": "rating", "allowedValues": [ { "name": "Low", "icon": "dot-green", "value": 3 }, { "name": "Medium", "icon": "dot-yellow", "value": 2 }, { "name": "High", "icon": "dot-red", "value": 1 } ], "value": "" }, "impact": { "type": "rating", "allowedValues": [ { "name": "Low", "icon": "dot-green", "value": 3 }, { "name": "Medium", "icon": "dot-yellow", "value": 2 }, { "name": "High", "icon": "dot-red", "value": 1 } ], "value": "" }, "score": { "type": "calculated", "value": "", "config": { "calc": "urgency impact *" } }, "link-change": { "type": "link", "value": "", "config": { "ctype": "current", "templateIds": ["evolu.software-request-for-change"] } } } }

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