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You may recognize that Issue Forms for Confluence does not support the customer portal configuration of the project type "Service Desk". You can use the "Issue Form - create form", if you follow the Step-by-step guide.

Step-by-step guide

  1. Change the Permission Scheme (must be done by a JIRA Administrator)

    1. Grant the Permission "Crate Issue" to "Application role - Any logged in User"

    2. Grant the Permission "Browse Projects" to "Reporter"

  2. Change the Screens (only required for version < 2.1.0 and must be done by a JIRA Administrator)

    1. Remove the Field "Request participants" from the issue create screens of the project.

  3. Now you can use the "Issue Forms - create form" and the form will be shown to all users who have the permission to login into JIRA. 
     



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