Troubleshooting - Some Customers can't vote

Customers’ Voice is based on Forge and therefore comes with many advantages but also some disadvantages.

Within Jira Service Mangement you can enable your customers for your Customer Portal in two ways:

• Portal-only account

• Atlassian account

On this page you can find detailed information about this topic:

• https://support.atlassian.com/user-management/docs/manage-jira-service-management-customer-accounts/

During the release of Forge for Jira Service Mangement, Atlassian announced the following.

"...In a later release, we plan ... the ability for anonymous users (users not logged in with an Atlassian ID) to initiate requests through the service portal..."

(Source: https://community.developer.atlassian.com/t/forge-is-now-available-for-jira-service-management/56543 )

Customers with a Portal-only account cannot access Customers' Voice through this restriction

Workaround

Here is described how to convert a Portal-only account into an Atlassian account.

https://community.atlassian.com/t5/Jira-Service-Management/How-to-manage-Customers-in-combination-Atlassian-Access/qaq-p/1928615#qanda-message-1931982

Solution

Please vote for this ticket https://ecosystem.atlassian.net/browse/FRGE-189 and also write a comment that you need this functionality.